Domain name policies
DomainTree can register a domain name (.com, .co.uk and others) for your website.
We register UK domain names through our channel partner membership of Nominet, in line with Nominet's requirements.
Charges
Registration and renewals cost £10 + VAT per year. Updating your details is free. Transferring a domain to another provider is free as long as no fees are outstanding.
Renewal and expiry
Domains renew automatically. We email you a reminder at least 30 days before a domain expires. If you don't want to renew, please email [email protected] or ring +44 (0)7917 417310 at least 7 days before it expires.
You can still renew up to 30 days after the expiry date (the grace period), at the normal renewal fee. Once we've received payment we aim to restore all services to the domain within 24 hours.
30 days after expiry the domain goes into a redemption period. It's usually possible to get it back then, but we can't guarantee it. A redemption fee (if we're charged one) may apply on top of the standard renewal fee.
After the redemption period the domain enters the "pending delete" stage and can no longer be recovered. About 90 days after expiry it's deleted from the registry and usually becomes available to register again.
Customer service
We aim to reply to every message within 1 working day and to resolve any issue within 5 working days.
Email contact point for abuse complaints
To complain about abuse you've received, please email [email protected]. We'll acknowledge your complaint within 1 working day and aim to resolve it within 5 working days.
Complaints and escalation process
To complain about our service, please email [email protected] or ring +44 (0)7917 417310 with as much detail as you can. We'll acknowledge your complaint within 1 working day and aim to resolve it within 5 working days.
If you're not happy with the outcome of a complaint about a UK domain, you can escalate it to the .uk registry, Nominet: www.nominet.uk/complaints/.
Terms and conditions for registrants
Before asking us to register a domain, please read and agree to Nominet's domain registration terms and conditions at www.nominet.uk/go/terms. We'll ask you to confirm in writing that you agree before we register it.